Failures during uploading are generally because of a temporary server error. If your upload is failing then we would suggest trying the following:
- clear your browser history, cookies and cache
- try using incognito mode
- use a different browser
- some cybersecurity softwares (such as Kaspersky) are known to cause upload issues, so you might want to temporarily switch off during the upload process
- switch off any plugins (such as Adblock)
- switch from a wireless connection to an ethernet cable connection or more closer to your router
If you're still having problems then have a look at the file you're trying to upload:
- remove any emojis from the file name
- try uploading it in MP3 format instead (this is especially the case if you are trying to upload an MP4)
- encode the file at a lower bitrate to make it a smaller file
- if it's over an hour in length, think about splitting the file into multiple uploads
If none of the above suggestions have helped then please contact us, making sure you include as much information as possible about your problem including a screenshot of the error you're having, details about the browser you're using etc.