Mixcloud is an open platform, with a diverse community of creators showcasing their content, and listeners tuning in to engage with the music and content they love.
We want to make sure Mixcloud is a safe and fun environment for all of our users. Read on for information to help you stay safe online while using our platform, or skip forward to a section:
Policies to keep you safe
This section covers information about key policies for our platform:
Tools to keep you safe
This section includes:
- How to block a user
- How to report a spam account
- How to remove a comment
- How to update your profile information and channel URL
- How to remove your content from Mixcloud
Reporting safety issues to Mixcloud
This section covers when and how to report safety issues to our team:
Policies to keep you safe
Community Guidelines
Our Community Guidelines are in place so all users can understand our expectations when it comes to conduct on the platform.
This is a set of rules that applies to all public and private use of the platform, including any content that users upload, as well as their interactions with other users through comments, live stream chats, and more.
Terms of Use
Our Terms of Use are agreed to by all users who choose to use the platform, and these outline any legal rights and obligations.
Three Strikes Policy
We have a Three Strikes Policy for any action that goes against our terms. Users who breach our terms will receive two warnings, and if a further breach happens, their account will be removed.
However, please be aware that Mixcloud reserves the right to remove any content or account that we deem to be in violation of our Terms of Use or Community Guidelines at any point. In exceptional circumstances, an account may be removed before Three Strikes have been reached.
Tools to keep you safe
We have a number of features on the platform that we encourage you to use to maintain your privacy and security.
How to block a user
If you no longer wish to have contact with another Mixcloud user, you can block them.
As Mixcloud is an open platform, please note that blocked users will still be able to see your channel, access your public uploads, and watch your live streams.
However, blocked users:
- Cannot leave messages on your profile.
- Cannot leave comments on your uploads.
- Cannot send a message in your live stream chats.
- Will not receive a notification to say they have been blocked.
To block or unblock a user:
- Navigate to the user's profile.
- Click the three dots icon
to display more options.
- Click 'block' (or press 'block user' in the mobile app).
- If the user is already blocked, the button will say 'unblock'.
How to report a spam account
We're continuously working to identify and remove spam profiles on Mixcloud. If you come across a spam account, please report this directly form their profile.
This helps to flag the account to our team as well as refine our spam filters, so these kinds of accounts can be removed automatically in the future.
To report a spam account from a computer or on mobile:
- Navigate to the user's profile.
- Click the three dots icon
- Click 'Mark as spam'.
How to remove a comment
If another user leaves a comment on your upload or a message on your profile that you no longer want, you can remove this one of three ways:
- You can delete the message by clicking this icon:
- You can remove the message and block the user in one step by clicking the block icon:
- You can remove and report a spam comment by clicking the flag icon:
How to update your profile information and channel URL
You can update your channel URL or other personal details on your account at any time. Please see the following article for more detailed instructions:
How do I edit my Mixcloud profile?
How to remove your content from Mixcloud
Content uploaded by you
If you no longer want content that you've uploaded to appear on Mixcloud, you can edit your upload to change the name, description, or image.
You can also choose to unpublish or delete your upload. Both of these actions will remove it from public view.
Content uploaded by someone else
If a user has uploaded content that you own the rights to, please review the following article:
How to report copyright infringement
If you are featured in another user's content (eg. in an interview) and you no longer wish to be on the platform, we first recommend that you reach out directly to the user and ask them to edit or remove it.
If you are unable to resolve this directly with the user, please contact Support.
Please provide as much information as possible, including what personal information is shared and where this information is being shared (please include links and timestamps if applicable).
We will work with the uploader to remove any uniquely identifiable information.
Reporting safety issues to Mixcloud
If you need to report harassment and abuse, inappropriate content, or other behaviour on the Mixcloud platform that is a violation of our Terms of Use or Community Guidelines, please get in touch with our Support team.
How to report an issue
If you're using a computer, you can report a user from their channel:
- Navigate to the user's profile.
- Click the three dots icon
- Click 'Report profile'.
- Fill in our support form with as much detail about when and how this user has breached our Community Guidelines or Terms of Use as possible. You can attach screenshots.
If you're using Mixcloud on mobile, you can access our support form to send us a report at the following link: https://help.mixcloud.com/hc/en-us/requests/new.
What happens next?
We take all reports of breaches of our user code of conduct very seriously, and we will investigate every report we receive.
Our Support team will use the information you have provided and internal records and tools to investigate the reported user's conduct on the Mixcloud platform.
Appropriate action will be taken if we find behaviour that has breached our terms. This can include providing a warning, removing or editing content, or removing user accounts from the platform.
We're dedicated to making sure we respect the privacy of all of our users. This means that:
- If we need to contact a user who has been reported, we will not disclose who the report came from.
- We will only discuss warnings or other penalties directly with the reported account holder. We may not be able to provide the person who reported them with an update on these actions.
Please note that we're not able to enforce our Community Guidelines for action that has taken place outside of the Mixcloud platform. Thank you for your understanding.
If you have any questions or would like to get in touch, you can contact our friendly Support Team and we'll be happy to assist you further.