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Reset or change my account password

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I forgot my password. How can I reset it?

If you've forgotten your current password, you can request a password reset link to be sent to the email address associated with your Mixcloud account. 

On a computer

  1. Go to https://www.mixcloud.com/.
  2. Click "Login" at the top right of the page.
  3. Click "Forgotten Your Password".
  4. Enter the username or the email address connected to your Mixcloud account.

In the app

  1. On the app press "Login with email".
  2. At the bottom of the form, press "Forgot password?".
  3. On the following screen put in the email address you used for Mixcloud or your Mixcloud username.
  4. Press "Send new password link".

If the password reset link isn't working and you're being asked for your old password, please try the following steps:

  1. Copy-pasting the password reset link directly into your mobile device's browser.
  2. Deleting the Mixcloud app temporarily so the link automatically opens in the browser instead of the app.
  3. Using a computer to access the password reset link.

I haven't received a password reset link. 

It can take a few minutes for your password reset link to arrive. We also recommend that you double-check your spam and trash folders. 

There can be several reasons that the email has been unable to reach you, including: 

  • Your Mixcloud account may be associated with a different email address. 
  • Your Mixcloud account may have been set up with Facebook. Please see this article for more details about recovering your account. 
  • Check that your email account has enough storage left to receive emails, and consider making room by deleting unneeded emails. 
  • Check your email settings for filters or forwarding rules that may have caused the message to skip your inbox. 
  • Your email provider may have additional filters and blocks set up that have prevented our messages reaching your account. 

If you haven't received a password reset link or you can't access the email address associated with your Mixcloud account, please contact our Support Team. 

I have access to my account and want to change my password

If you remember your current password and would like to update it, please follow these steps:

On a computer

  1. Log into Mixcloud.
  2. Head to your account settings at this URL: https://www.mixcloud.com/settings/account/
    • You can also navigate to this section by following these steps:
        1. Click on your profile picture at the top right of the screen.
        2. Click Settings
        3. Click Account on the menu on the left of the screen.
  3. In the boxes provided, enter your old password once and your new password twice. 
  4. Remember to click Save.

In the app

  1. Log into Mixcloud.
  2. Tap the Library icon at the bottom of the screen.
  3. Tap IMG_4102 (1).jpg (the Settings icon) at the top right of the screen.
  4. Tap Account.
  5. Tap Change Password.
  6. Enter your current and new passwords. 
  7. Complete your update by tapping Save at the top-right of the screen.

I can't remember the username and/or email address I used. What do I do?

If you’ve forgotten your username

If you forget your username, you can use your email address to log in. 

This field is case sensitive and we also recommend double-checking for common spelling issues. For example, if you signed up with a '@googlemail.com' account, you won't be able to sign in using '@gmail.com'.

If you’ve forgotten your email address

If you can't remember the email address you used to sign up, you can log in using your username.
ℹ Your username is included in the web link of your Mixcloud account: https://www.mixcloud.com/[USERNAME]/

If you've forgotten your email address and your username

If you're unable to remember the username and email address connected to your account, or no longer have access to the email account used, get in contact with our Support Team so we can help.

I created my account using Facebook login and need to set up a password.

Please see our article Recover a Mixcloud account that was created with Facebook for more instructions. 

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For further help with logging into an account connected to Facebook, please view this page.

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