If you need to report harassment and abuse, inappropriate content, or other behaviour on the Mixcloud platform that is a violation of our Terms of Use or Community Guidelines, please get in touch with our Support team.
If you need to report a profile that you believe is a spam or bot profile, please see instructions here.
How to report an issue
If you're using a computer, you can report a user from their profile:
- Navigate to the user's profile.
- Click the three dots icon
to display more options.
- Click 'Report profile'.
- Fill in our support form with as much detail about when and how this user has breached our Community Guidelines or Terms of Use as possible. You can attach screenshots.
If you're using Mixcloud on mobile, you can access our support form to send us a report at the following link: https://help.mixcloud.com/hc/en-us/requests/new.
Please include relevant links, such as the user's profile URL, the link to the show or content, and/or a link to the comment you're reporting.
What happens next?
We take all reports of breaches of our user code of conduct very seriously, and we will investigate every report we receive.
Our Support team will use the information you have provided and internal records and tools to investigate the reported user's conduct on the Mixcloud platform.
Appropriate action will be taken if we find behaviour that has breached our terms. This can include providing a warning, removing or editing content, or removing user accounts from the platform.
We're dedicated to making sure we respect the privacy of all of our users. This means that:
- If we need to contact a user who has been reported, we will not disclose who the report came from.
- We will only discuss warnings or other penalties directly with the reported account holder. We may not be able to provide the person who reported them with an update on these actions.
Please note that we're not able to enforce our Community Guidelines for action that has taken place outside of the Mixcloud platform. Thank you for your understanding.