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Changing email notifications on a computer
You can update your email notification settings on your computer by logging into your Mixcloud account and heading to your notification settings page at https://www.mixcloud.com/settings/notifications.
From your settings page, you'll have the option to enable and disable global email notifications from us, or to tailor your notifications according to your preferences.
To turn global notifications on or off, toggle the button next to Email notifications at the top of the screen:
To change particular email notifications, tick or untick the box next to the relevant notification type:
Any changes you make to this list will be saved automatically, so you do not need to manually click a save button.
If you prefer not to receive notifications about a particular creator's uploads, you can easily disable them:
- Visit the creator's profile.
- Select the Following button.
- Deactivate email notifications for this specific creator by clicking Turn emails off.
Changing email notifications in the app
- Tap your profile picture in the top-left of the screen.
- Tap the three dots in the top-right.
- Click Settings and then Email Notifications.
- In this section, you'll have the option to:
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- enable and disable global email notifications from us by toggling the button next to Email at the top of the screen.
- tailor your notifications by toggling the button next to the relevant notification type.
Please note that you will always be able to unsubscribe from emails using the link at the bottom of any email we send you.
Why am I receiving notifications?
I'm receiving email notifications after changing my settings or deleting my account
If you've updated your email notification settings or deleted your account and you're still receiving notifications, this is most likely due to having a duplicate account.
Please check the receiver address on one of the notification emails and contact our Support team so we can help you with accessing, updating, or deleting your duplicate account.
I don't remember signing up for Mixcloud
If you don't remember registering for Mixcloud and you're receiving notifications by email, please get in touch with our Support team and confirm the email address where you received the messages. We'll be able to help locate and delete any old accounts you may have previously created.
I'm receiving notifications from a profile I don't recognize
Check the upload you were notified about
If you received a notification about an upload from an account you don't recognize, check if the upload is hosted by someone you follow.
If you follow someone who hosts for a station, you'll receive a notification when the station uploads new content and tags them as a host. We send these notifications to you so you don't miss out on a new upload from someone you follow, but don't worry - you won't receive notifications from this station unless the host you follow has been tagged.
Check the uploader's profile
If you've started receiving notifications from a profile you don't recognize, check if you're listed as a follower when you visit their account. If you see the option to 'Unfollow', you may have accidentally followed them previously.
You can click unfollow to stop receiving notifications from them. Please note this won't remove their previous uploads from your feed.
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If you need further assistance with managing your email notifications or have any questions, please fill out this form and we'll get back to you as soon as possible.