We know audio quality is one of the most important factors for creators when uploading and sharing music online, which is why we have released the HQ audio benefit for Pro members and enable you to give a higher quality listening experience to their fans too.
How do I upgrade my shows to HQ audio?
HQ audio is a benefit of our Pro subscription and so is automatically available for all shows you upload from when you start your Pro subscription, whichever was most recent.
What shows will be in HQ?
All shows, whether uploaded or archived from a live stream, from the start of a Pro membership will be available in HQ
Why wasn't my back catalogue updated?
Currently only shows you upload from the point of subscription to Pro, or for existing Pro users shows uploaded since the start of 2022, will be available in HQ. We’re looking at the possibility of re-transcoding older shows to allow them to be HQ as well but there is no timeframe for this.
What happens if I cancel my Pro subscription?
All shows on your profile will be downgraded to standard quality.
One of my shows isn't available in HQ?
Check that you didn't upload this show prior to the start of your Pro subscription, or the start of 2022. If you did then this show won't be upgraded to HQ at this time.
If your show was uploaded after you joined Pro and the start of 2022 then this will be due to an error during transcoding meaning that only the standard version is available at the moment. The show should become HQ within a day of this occurring. If not then let us know here.